Frequently asked questions

How are your orders packed?

Depending on the nature and the size of your order, the method and boxes can vary. However, we take care to pack our products meticulously for each order. Indeed, your orders are all protected by bubble wrap and/or packaging chips to prevent any damage or deterioration.

We remind our customers that the Poppers Store parcels are neutral and without any mention of our name/brand.

Your parcel is shipped at your own risk, and parcels containing fragile items are packed with great care.

Parcels are oversized and protected.

The transport of your order

Parcels are shipped within a maximum of 72 working hours after receiving your payment. The standard shipment is Colissimo, signed upon receipt. Whatever the means of shipment you choose (GLS or Colissimo La Poste), you’ll get a tracking link as soon as possible to track the delivery of your parcel online.

How are shipping costs calculated?

The shipping costs include the packaging, the handling and the postal charges. They can have a fixed part and a variable one depending on your order's price and weight. We recommend you group your purchases together in one single order. We cannot group together two different orders and you’ll have to pay shipping costs for each of them.

International Shipping/Taxes/Fees and racking

We ask that all customers be extra patient as per International shipping can be a complicated process. Each country is different on their policies and customs procedures.

It has been our experience that some items take longer than anticipated. Once a package leaves our Shipping Partner and France's chain of custody we can not be held responsible for delayed Items, lost or seized items from customs. Packaged some times have issues when arriving at other countries customers and border patrol. It can take sometimes 7-10 days for your local postal system to receive the package from your countries customs procedures.

Poppers wholesale not be held liable for items that are late or delayed or seized by customs, all sales are final.

Poppers wholesale will not be held liable for rates, the destination countries Import taxes, or any type of additional duties, surcharges or fees that your country or local postal system may charge you in addition to what you have already paid in shipping. Your country can hold the package until you pay the final part of a fee if they deem that it should be imposed on your item.

How can I contact you?

You can reach us by [phone number/email address/contact form link]. We are always happy to answer your questions.